Frequently Asked Questions
Do you have a mobile app?
Scheduler app: Use it in your web browser on any computer. You can add a desktop icon. No app store needed.
Cleaner/crew app: Yes. Open the app in the phone’s browser and add it to the home screen—no app store install required.
- Invite your team; they join from the link.
- Add to home screen when prompted for one-tap access.
- See assigned cleans, time windows, and notes.
- Works on iPhone and Android.
Do cleaners need an account?
Yes. Each cleaner/crew member has their own login so you can assign work, track status, and keep access secure.
What do schedulers see?
Schedulers see live status for every clean: room/area, team assigned, time window, and progress. Email notifications can be turned on for activity.
- Use the Scheduler Web App in any browser. Add a desktop icon for one-click access.
- On mobile, open the Scheduler Web App and install it to your home screen when prompted.
- Search and filter upcoming cleans, export CSVs, and view activity.
- Add customers and users, invite cleaners, and manage permissions.
How is billing handled and can I cancel?
Subscriptions are billed monthly or yearly via Paddle. You can cancel any time and keep access until the end of the current billing period. See our Refund Policy.
Is my data secure and who owns it?
All traffic uses HTTPS. You own your operational data. We use it only to provide the service and support. See our Privacy Policy.
How fast is onboarding?
Typical setup takes minutes. Add your properties/rooms, invite cleaners, and start scheduling. No app store installs and minimal training required.
Where can I see pricing?
Visit the Sign up page to view current plans and get started.
How do I contact support?
Email support@hoogawizz.com. Include your organization name and a brief description of the issue.